kgun9 Privacy Policy: How We Handle Your Information
kgun9 is straight with you about what data we collect, why we hold it, and how you can review or correct it at any point. This policy covers every interaction your account has with our platform — from wallet activity linked to bKash, Nagad or Rocket, to the device sessions we use to keep your lobby open between visits. Access to our services depends on your local law and eligible regions.
Account data clarity
bKash, Nagad, Rocket wallet context
Device session records
Your correction rights
POLICY POSTURE
What We Collect and Why We Hold It
When you open an account with us, we collect the details you enter directly — your name, contact address, and the wallet identifier you connect for transactions, whether that is bKash, Nagad or Rocket. We also collect session data: the device type, browser version, IP address and the pages you navigate within the lobby. This is how we recognise a returning session and restore your last position without asking you to start over. We hold this data to operate your account, process wallet-linked activity, and handle any support request you raise. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, studios such as Bigtime Gaming, CQ9 or PG Soft whose game content runs inside our lobby — that sharing is limited to what those partners need to deliver the game session. It does not extend to your wallet details or payment identifiers. Retention periods follow what is operationally necessary and what applicable rules in eligible regions require. You can request a summary of what we hold at any time through the account support route. The availability of all services, including data rights exercised through this policy, depends on your local law and the regions where access is permitted.
bKash wallet identifier
Nagad account reference
Rocket payment context
Device and session log
Support contact route
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
Not every part of your experience sits inside this policy's boundary. Understanding the scope helps you know where to go with each type of question — whether it is about your account record, a wallet transaction, something you read on the site, or a service run by a third party outside our direct control.
Account Access
Covers all data tied to your registered account: login credentials, contact details, session history and the wallet identifiers you have saved — bKash, Nagad or Rocket. Any correction or review request for this data goes through account support.
Wallet Transactions
Covers transaction references we hold on our side. The payment processor handling your bKash, Nagad or Rocket transfer operates its own privacy terms. We hold only what is needed to match a transaction to your account record.
Site Content
Covers cookies and analytics data collected when you browse our lobby, game pages and policy sections. You can adjust cookie preferences through the settings link in the site footer. Analytics data is aggregated and not linked to your named account unless you are signed in.
Third-Party Services
Does not cover external links, game studio environments that open in a separate frame, or payment provider apps you launch from our deposit page. Those services have their own published policies that apply once you leave our platform environment.
ACTIONS YOU CAN TAKE
Your Practical Choices Under This Policy
You have real, actionable options when it comes to the data we hold on your account. The most straightforward is simply reviewing what is on file — open the account settings page after signing in and you will see the contact details, saved wallet references and recent session log we have recorded against your profile. If something is out of date, the same settings page has editable fields for contact information; submit the correction and our team confirms the update. For anything that the settings page does not cover directly — a question about retention, a request to understand how a specific data point was collected, or a concern about how your bKash or Nagad wallet reference is stored — our support route is the right place to raise it. We aim to acknowledge every data question and route it to the right part of the team. Your eligibility to exercise specific data rights may also depend on the laws that apply in your region.
Review Your Record
Sign in and open account settings to see your saved contact details, wallet references and session history stored against your profile.
Correct Account Details
Edit your contact information directly in the settings page. Submit the update and we confirm the change is applied to your account record.
Ask a Data Question
Raise any question about how a specific detail was collected, how long we hold it, or how it is used — through the support contact route listed in this policy.
Request Account Support
For data requests that go beyond self-service settings — including retention queries or wallet reference questions — contact our support team through the published channel.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how this policy applies to your account, or want to raise a data correction request that the settings page does not resolve, these are the routes we keep open. Use the channel that suits how you are accessing the site — whether that is on mobile during a commute or on desktop at home.
Live Chat
Open the chat widget from any page inside the lobby or from the account settings screen. Describe your data or privacy question and our team will route it appropriately.
Email Support
Send your privacy or data request to the support email address published in the site footer. Include your registered contact detail so we can locate your account record quickly.
Help Centre
The published help section covers common policy questions, cookie settings and wallet data handling. Check there first — many correction steps can be completed without waiting for a team reply.
HOW WE HANDLE DATA
Our Approach to Data Security and Retention
Handling your account data carefully is not a side consideration — it is part of keeping your wallet, session history and account details in the state you left them. Here is how each area works in practice, so you know what to expect and who to reach if something needs changing.
Cookies and Analytics
We use cookies to keep your session active across page loads, remember your lobby position and measure which sections are used most. You can review and adjust cookie categories through the preference link in the site footer at any time.
Account Security
Your login credentials are stored in hashed form — we do not hold your password in readable text. Wallet identifiers like your bKash or Rocket reference are stored only as account references, not as access credentials to your wallet app.
Data Retention
We keep account records for as long as your account is active and for the period required by applicable rules in eligible regions. After an account is closed, we retain only what those rules oblige us to hold and then remove the rest.
Policy Updates
When this policy changes in a meaningful way, we post a notice inside the account dashboard and update the version date at the top of this page. Continued use of the platform after a posted update means you have seen the revised terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how kgun9 handles account data, wallet references and your rights under this policy. If your question is not here, the support routes in the section above are the right next step.
Does kgun9 store my bKash or Nagad wallet number?
We store the wallet reference you submit during a transaction — enough to match the payment to your account record. We do not hold it as a credential or share it with third parties for marketing. Your wallet app's own privacy terms apply to activity inside that app.
Can I see all the data kgun9 holds about my account?
Sign in and open your account settings page to see your saved contact details, wallet references and recent session log. For a fuller data summary, raise a request through our support channel and we will compile what we hold against your registered profile.
How do I correct an outdated detail on my account?
Open account settings after signing in. Contact details have editable fields you can update directly. For anything that cannot be changed through self-service — such as a registered name correction — submit a request to the support team with your account reference.
Does this policy apply when I am using a game from Bigtime Gaming or CQ9?
Our policy covers the account session data we collect on our side. The game environment itself — delivered by studios like Bigtime Gaming or CQ9 — runs under their own data terms. We share only the session token needed to launch the game, not your wallet details.
How long does kgun9 keep my account data after I close my account?
We keep the records that applicable rules in eligible regions require us to retain, and remove the rest after that period. The exact duration depends on your region's regulations. Raise a question through our support channel if you want confirmation of what applies to your account.
Will I know if this privacy policy changes?
When a meaningful update is made, we post a notice in the account dashboard and update the version date at the top of this page. Checking back here after a dashboard notice is the quickest way to see what changed and how it affects your account data handling.
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